- What is the cancellation and refund policy?
- Cancel at least 7 days before the 3:00 PM check-in time for a full refund, or 3–6 days before arrival for a 50% refund. Cancellations within 48 hours of arrival, after check-in, and no-shows are non-refundable. Requests are reviewed by our team and approved refunds return to the original card.
- Is a security deposit required?
- A refundable card authorization may be required before arrival for incidentals or damage. We disclose the amount before authorization. It is not charged unless there is documented damage, a missing item, excessive cleaning or another agreed cost; normal wear and tear is never charged.
- What is the minimum stay?
- Most apartments can be booked for one night. Entire-property bookings require at least two nights, and selected holiday or peak dates may have a longer minimum shown before payment. Stays are limited to 60 nights unless approved directly.
- Are children and pets allowed?
- Children are welcome within the apartment's occupancy limit. Please contact us before booking with a pet; pets require written approval and may carry an additional fee.
- Where is The Johnsons @ East Legon located?
- We are on Okra Street in East Legon, Accra, Ghana — a well-established residential and lifestyle district close to restaurants, shopping, cafés, the University of Ghana at Legon and roads leading to central Accra and Kotoka International Airport.
- What time is check-in?
- Check-in is from 3:00 PM. Early check-in may be possible subject to availability and prior approval.
- What time is check-out?
- Check-out is by 11:00 AM. Late check-out may be possible subject to availability and prior approval.
- Is parking free?
- Yes. Complimentary on-site parking is available for guests.