Guest questions

Frequently Asked Questions

Everything guests usually ask before booking a serviced apartment with us in East Legon, Accra. If your question is not here, call or WhatsApp +233 59 313 6934 (Ghana) or +1 (404) 246-5549 (US), or email stay@thejohnsonsateastlegon.com.

What is the cancellation and refund policy?

Cancel at least 7 days before the 3:00 PM check-in time for a full refund, or 3–6 days before arrival for a 50% refund. Cancellations within 48 hours of arrival, after check-in, and no-shows are non-refundable. Requests are reviewed by our team and approved refunds return to the original card.

Is a security deposit required?

A refundable card authorization may be required before arrival for incidentals or damage. We disclose the amount before authorization. It is not charged unless there is documented damage, a missing item, excessive cleaning or another agreed cost; normal wear and tear is never charged.

What is the minimum stay?

Most apartments can be booked for one night. Entire-property bookings require at least two nights, and selected holiday or peak dates may have a longer minimum shown before payment. Stays are limited to 60 nights unless approved directly.

Are children and pets allowed?

Children are welcome within the apartment's occupancy limit. Please contact us before booking with a pet; pets require written approval and may carry an additional fee.

Where is The Johnsons @ East Legon located?

We are on Okra Street in East Legon, Accra, Ghana — a well-established residential and lifestyle district close to restaurants, shopping, cafés, the University of Ghana at Legon and roads leading to central Accra and Kotoka International Airport.

What time is check-in?

Check-in is from 3:00 PM. Early check-in may be possible subject to availability and prior approval.

What time is check-out?

Check-out is by 11:00 AM. Late check-out may be possible subject to availability and prior approval.

Is parking free?

Yes. Complimentary on-site parking is available for guests.

Is Wi-Fi available?

Yes. Wi-Fi is included in every apartment at no extra cost.

How many guests can stay in each apartment?

The 1-bedroom apartments (Units 106 and 108) and the separate Penthouse each sleep 2 guests. The 2-bedroom apartments (Units 105 and 107) sleep 4 guests in two separate bedrooms, each with its own bathroom. The entire property accommodates up to 24 guests.

Do the apartments have kitchens?

Yes. Every apartment has a fully equipped kitchen with a hob, microwave, rice cooker, air fryer, kettle, crockery and cooking utensils.

Is there a washing machine and dryer?

Yes. Laundry facilities — washer and dryer — are available for guests during their stay, along with an iron and ironing board.

Do you have one-bedroom apartments?

Yes. Units 106 and 108 are 1-bedroom serviced apartments with one queen bed, from $155 a night.

Do you have two-bedroom apartments?

Yes. Units 105 and 107 are 2-bedroom apartments with two queen beds in separate bedrooms and a dedicated bathroom for each, from $199 a night.

Is the penthouse available to book?

Yes. The Penthouse is a separate 1-bedroom stay with balcony access, from $178 a night.

Can I book the entire property?

Yes. Units 101 to 108 plus the penthouse can be reserved together at $2,500 a night — 12 bedrooms, 12 dedicated bathrooms and space for up to 24 guests.

Are there discounts on the nightly rate?

Each apartment has a standard nightly rate, and promotional rates are shown next to it when a discount is running. The exact rate and total are always shown before you confirm a booking.

How do I make a reservation?

Choose an apartment on this website, select your dates and book directly with us. You can also email stay@thejohnsonsateastlegon.com if you would like help choosing.

Is airport pickup included?

Airport pickup, breakfast on your first day, light snacks on arrival and car rental can all be arranged on request, subject to availability. They are not automatically included in every stay, so please ask us in advance.

How do I pay? Do you accept cash?

All bookings are paid by card through our secure online checkout. We do not accept cash for stays or extras, and no cash is collected at the property. The only exception is an optional cash tip for the team.

Do you host international guests and visitors from the diaspora?

Yes. We regularly host Ghanaians visiting home, diaspora families, international travellers and business visitors, with 24/7 assistance from our secretary throughout the stay.

Why do you ask for ID?

Our apartments are a shared residence, so we ask every guest for one piece of photo ID — a passport, Ghana Card, national ID or driver's licence. Knowing exactly who is staying keeps you, your neighbours and our team safe. Verification is quick, optional at booking time, and never blocks your reservation.

Is my ID safe?

Yes. Your document is uploaded straight into private, encrypted storage. Only our verification team can open it, it is never shared with other guests or third parties, and we delete it 90 days after your stay.

Can I book for someone else?

Yes. When you book for another guest, we send them a private, single-use verification link so they can upload their own ID directly — you never handle their documents. They can also do it later; it never holds up your booking.